Marketplace & Orders
Buying, selling, shipping, and order issues.
18 articlesHow to place your first orderFind a product, add it to your cart, and check out securely.Tracking your orderSee real-time status and tracking from your Purchases page.Shipping options and delivery timesHow shipping rates and estimated delivery are determined.How to request a refundRequest a refund from your order page and track its status.Canceling an orderWhen and how an order can be canceled before it ships.Order statuses explainedWhat pending, paid, shipped, and completed mean.How to contact a sellerMessage a shop about a product or an existing order.Leaving a product reviewShare feedback after your order is delivered.How to start selling on the marketplaceOpen a shop and list your first product in minutes.Creating a product listingAdd a title, photos, price, and details that sell.Adding great product photosPhotos are the biggest driver of sales — here’s how to do them right.Managing inventory and stockKeep quantities accurate so you never oversell.Fulfilling and shipping an orderMark orders as shipped and add tracking for buyers.Setting your shipping ratesConfigure what buyers pay for delivery.Handling returns as a sellerSet expectations and process returns smoothly.Marketplace rules and prohibited itemsWhat you can and can’t sell on the platform.Reporting a problem with an orderWhat to do if an item arrives damaged, wrong, or not at all.Saving favorites and wishlistsKeep track of products and shops you love.
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