Canceling an order

Orders can usually be canceled before the seller ships them. Once an item is marked as shipped, you would request a refund or return instead.

To cancel

1. Open the order from your Purchases page.
2. If cancellation is still available, tap Cancel order.
3. If you don’t see the option, message the seller right away to ask them to cancel before shipping.

If the seller has already shipped, see “How to request a refund” for next steps.