Canceling an order
Orders can usually be canceled before the seller ships them. Once an item is marked as shipped, you would request a refund or return instead.
To cancel
- Open the order from your Purchases page.
- If cancellation is still available, tap Cancel order.
- If you don’t see the option, message the seller right away to ask them to cancel before shipping.
If the seller has already shipped, see “How to request a refund” for next steps.