How to request a refund

If something is wrong with your order, you can request a refund directly from the order. Depending on the item and timing, the seller may ask for a reason or for the item to be returned.

Requesting a refund

1. Open Purchases in your dashboard and select the order.
2. Tap Request refund.
3. Choose a reason and add any details or photos that help explain the issue.
4. Submit the request — the seller is notified to review it.

Approved refunds are returned to your original payment method through Stripe. Processing times depend on your bank or card issuer, usually a few business days.