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Reporting a problem with an order

Marketplace & Orders2 min read

If your order arrives damaged, is the wrong item, or never shows up, start by contacting the seller — most issues are resolved quickly.

Steps to take

  1. Open the order and message the seller with details and photos.
  2. If you can’t reach a resolution, request a refund from the order.
  3. Still stuck? Contact our support team for help.

Related articles

How to place your first orderFind a product, add it to your cart, and check out securely.Tracking your orderSee real-time status and tracking from your Purchases page.Shipping options and delivery timesHow shipping rates and estimated delivery are determined.How to request a refundRequest a refund from your order page and track its status.